FAQs and Support

Yes! We'd love to have you as a Mix and Math 360° annual member! To upgrade your account, simply send us a message in the contact box below and we will get your account upgraded for you!

We hate to see you go! You can cancel your membership at any time by going to your account page and clicking on billing info. There you will be able to manage your membership. You can also contact us using the form below if you would like us to cancel your membership for you.

Please note that once you cancel your membership, you will immediately lose access to all parts of Mix and Math 360° including the website and members-only FB group. You will be unable to rejoin until the next open enrollment period (which is typically every 6 months).

These things happen! Don't worry though, your account will not be canceled until your payment fails 4 times.

If you pay by credit card and you know that your card details have changed then you can go to your account page and click on billing info to update your payment method. Once you change your card details your payment should be processed immediately. 

Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to the Academy until payment is successful. We will try to collect payment 4 times after which your account will be automatically canceled.

If your membership is canceled due to failed payments, please contact us to re-activate your membership.

Due to the digital nature of the resources inside Mix and Math 360° we cannot offer refunds on monthly memberships. If you purchased an annual membership and would like a refund, please use the form below to contact our team within 30 days of joining to receive a prorated refund. Refund requests beyond 30 days from your sign up date cannot be processed.